{"store":{"baseInfo":{"podcastTitle":"The Journey Podcast","slug":"thejourneypodtif","podcastDescription":"Co-Hosts Emma Jackson and Jose Escalera explore what it takes to build a successful brand that launches your business to new heights. In the age of success stories, we’re here to remind you that it’s the journey that matters, not the destination. \n\nWe interview entrepreneurs, experts, and thought leaders on how to connect with your audience, build a community, and succeed beyond your wildest dreams.","podcastLogo":"https://pbcdn1.podbean.com/imglogo/image-logo/17919048/TheJourneyFinal_Color3000adx0v.png","podcastShareLogo":"https://d2bwo9zemjwxh5.cloudfront.net/image-logo/17919048/TheJourneyFinal_Color3000adx0v_1200x628.jpg?s=73995ee884ad65d46e64369d6877ee80&e=png","podcastUrl":"https://thejourneypodtif.podbean.com","podcastCanSearched":true,"feedUrl":"https://feed.podbean.com/thejourneypodtif/feed.xml","theme":"elegant","podcastDeepLink":"https://www.podbean.com/pu/pbblog-sugtx-1116c48","removePodbeanBranding":"no","brandingLogo":null,"timeZone":{"timeZoneId":10,"gmtAdjustment":"GMT-06:00","useDaylightTime":0,"value":-6,"text":"(GMT-06:00) Central America","daylightStartTime":"Second Sunday Of March +2 Hours","daylightEndTime":"First Sunday Of November +2 Hours","timezone":null},"podcastDownloads":null,"totalEpisodes":25,"showComments":true,"iOSAppDownloadLink":null,"customizeCssUrl":null,"androidAppDownloadLink":null,"showPostShare":true,"showLike":true,"author":"Jose Escalera & Emma Jackson","engagementStatsBaseUrl":"https://d1.podbean.com/webplayer_engagement?u=67e10ddd10492785c10fdd7f","shareEmbedLink":"https://admin5.podbean.com/embed.html?id=pbblog-sugtx-1116c48-playlist","language":"en","sensitivitySessionExpireTime":3600,"podcastApps":[{"name":"Apple Podcasts","link":"https://podcasts.apple.com/us/podcast/the-journey-podcast/id1726412555","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/apple-podcast.png","title":null},{"name":"Podbean App","link":"https://r4j68.app.goo.gl/?link=https%3A%2F%2Fthejourneypodtif.podbean.com%3Faction%3DopenPodcast%26podcastId%3Dpbblog17919048%26podcastIdTag%3Dsugtx&dfl=https%3A%2F%2Fthejourneypodtif.podbean.com&utm_campaign=pb_web&utm_source=podbean_web&utm_medium=dlink&imv=670&amv=530&isi=973361050&ibi=com.podbean.app.podcast&ipbi=com.podbean.app.podcast&apn=com.podbean.app.podcast","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/podbean-app.png","title":null},{"name":"Spotify","link":"https://open.spotify.com/show/4RsjBbsD7ChkfJCPSgjQwK","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/spotify.png","title":null},{"name":"Amazon Music","link":"https://music.amazon.com/podcasts/0eefdc80-2426-4d86-9952-50d31aad17a0","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/AmazonMusic.png","title":null},{"name":"iHeartRadio","link":"https://iheart.com/podcast/144019457","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/iHeartRadio.png","title":null},{"name":"PlayerFM","link":"https://player.fm/series/3550435","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/PlayerFM.png","title":null},{"name":"Podchaser","link":"https://www.podchaser.com/podcasts/the-journey-podcast-5598517","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/Podchaser.webp","title":null},{"name":"BoomPlay","link":"https://www.boomplaymusic.com/podcasts/89080","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/BoomPlay.png","title":null}],"components":{"base":[{"id":"MainStyle","val":"light"},{"id":"Font","val":"Avenir"},{"id":"SecondaryFont","val":"Avenir"},{"id":"PlayerColor","val":"#8fc31f"},{"id":"PlayerStyle","val":"player1"},{"id":"PlayerWave","val":"show"},{"id":"Favicon","val":null},{"id":"CookiesNotice","val":"hide"},{"id":"CookiesNoticeContent","val":"

Cookies Notice

This website uses cookies to improve your experience while you navigate through the website. By using our website you agree to our use of cookies.

"}],"home-header":[{"id":"HomeHeaderTextColor","val":"#000000"},{"id":"HomeHeaderBackgroundColor","val":"#ffffff"}],"page-header":[{"id":"PageHeaderTextColor","val":"#ffffff"},{"id":"PageHeaderBackgroundColor","val":"#868686"}],"episode-list":[{"id":"EpisodeListType","val":"grid"},{"id":"EpisodesPerPage","val":10},{"id":"EpisodeStats","val":"show"}],"navigation":[{"id":"NavigationFontColor","val":"#000000"},{"id":"NavigationBackgroundColor","val":"#e9e9e9"},{"id":"NavigationSearch","val":"show"},{"id":"NavigationLinks","val":[{"id":"Home","type":"Link","value":"/","text":"Home","subitems":[]},{"id":"Subscribe","type":"Link","value":"https://www.podbean.com/site/podcatcher/index/blog/37V9e7IMoSJx","text":"Subscribe","subitems":[]},{"id":"Profile","type":"Link","value":"https://www.podbean.com/user-05Mk51IGdsld","text":"Profile","subitems":[]}]}],"footer":[{"id":"FooterType","val":"Footer2"},{"id":"FooterFontColor","val":"#ffffff"},{"id":"FooterBackgroundColor","val":"#000000"},{"id":"FooterCopyright","val":"Copyright 2024 All rights reserved."},{"id":"SocialMediaLinks","val":{"facebook_username":"","twitter_username":"","instagram_username":"","youtube_username":"","linkedin_username":""}}],"customize-container1":[],"customize-container2":[]},"allLinks":[],"mainStylesDefaultSettings":null,"defaultCustomizeComponents":null,"scripts":[],"metas":null,"appConfig":{"package":"com.podbean.app.podcast","app_store_id":973361050,"app_name":"Podbean","scheme":"podbean"},"customizeCss":null,"canEditCss":null,"enableJsCodeInCustomizeContent":false,"enabledIframeCodeInCustomizeContent":true,"sectionMaxCount":10,"enableEditorLink":true,"enableEditCookiesNotice":true,"siteRedirectToFeed":false,"podcatcherRssUrl":null,"showFeed":true,"showTopBar":true,"enableWebSiteLike":true,"organizationName":null,"organizationPageLink":null},"backToListUrl":"/","tinymceLoaded":false,"listEpisodes":[],"userLikedEpisodes":[],"topBarIframeLoaded":false,"listTotalCount":0,"listTotalPage":0,"listPage":0,"listType":"all","listValue":"","listName":"","pageLoading":false,"apiBaseUrl":"https://thejourneypodtif.podbean.com","apiCommonParams":{"t":"67e10ddd","clientSignature":"1b8a523f89278601565c86bee369f8f3","u":null,"customizing":null},"apiCommonHeaders":{},"comments":[],"commentsTotalCount":0,"commentsTotalPage":0,"commentsPage":1,"commentEpisodeId":"pb22444617-jmmsk","episode":{"id":"pb22444617","idTag":"jmmsk","title":"Transforming Bad Customer Experiences into Long-Term Success","logo":"https://pbcdn1.podbean.com/imglogo/image-logo/17919048/TheJourneyFinal_Color3000adx0v_300x300.png","shareLogo":"https://d2bwo9zemjwxh5.cloudfront.net/image-logo/17919048/TheJourneyFinal_Color3000adx0v_1200x628.jpg?s=73995ee884ad65d46e64369d6877ee80&e=png","largeLogo":"https://pbcdn1.podbean.com/imglogo/image-logo/17919048/TheJourneyFinal_Color3000adx0v.png","previewContent":null,"content":"

we delve into the world of customer service, where we explore how to transform bad customer experiences into long-term success. We'll discuss how handling customer complaints is not just about saying 'the customer is always right', but about understanding the customer's perspective and building rapport with clients

","publishTimestamp":1706659862,"duration":2087,"mediaUrl":"https://mcdn.podbean.com/mf/web/52ksjq/Podbean_75ffm.mp3","mediaType":"audio/mpeg","shareLink":"https://admin5.podbean.com/embed.html?id=pb-jmmsk-1567a49","likedCount":0,"deepLink":"https://www.podbean.com/ew/pb-jmmsk-1567a49","transcriptUrl":null,"permalink":"/e/episode-5-transforming-bad-customer-experiences-into-long-term-success/","downloadLink":"https://www.podbean.com/site/EpisodeDownload/PB1567A49JMMSK","fallbackResource":null,"fallbackResourceMimetype":null,"downloadCount":8,"status":"publish","hasMoreContent":false,"chaptersUrl":null,"explicit":false},"episodeShareLink":null,"deepLink":"https://www.podbean.com/ew/pb-jmmsk-1567a49","playlist":{"episodes":[],"current":0,"start":0,"stop":0,"playing":true,"playerLoading":true,"playbackRate":1,"playbackRateIndex":1},"toasts":[],"confirm":null,"customizeEditorFormZIndex":999,"lastRequestTime":null,"validateChangesOnBeforeunload":true,"windowWidth":1000,"VITE_FS1_CDN_URL_PREFIX":"https://pbcdn1.podbean.com/fs1","reloadStats":false},"episode":{"id":"pb22444617","idTag":"jmmsk","title":"Transforming Bad Customer Experiences into Long-Term Success","logo":"https://pbcdn1.podbean.com/imglogo/image-logo/17919048/TheJourneyFinal_Color3000adx0v_300x300.png","shareLogo":"https://d2bwo9zemjwxh5.cloudfront.net/image-logo/17919048/TheJourneyFinal_Color3000adx0v_1200x628.jpg?s=73995ee884ad65d46e64369d6877ee80&e=png","largeLogo":"https://pbcdn1.podbean.com/imglogo/image-logo/17919048/TheJourneyFinal_Color3000adx0v.png","previewContent":null,"content":"

Transforming Bad Customer Experiences into Long-Term Success

Comments (0)